Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Seek to join a reputed organization as a Retail Customer Service executive to serve with best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Soft spoken, debonair and disciplined.
• Pleasing personality.
• Capable of providing outstanding customer services.
• Efficient in sorting out all kinds of service and products related complaints of customers instantaneously.
• Adapting expertise with the changing environment.
• Diligent, target centric and result oriented.

PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service Sales executive

• Assist top officials in their routine operations.
• Complete all the transactions in accordance to the procedures, policies and rules and regulations.
• Keep the office neat and clean.
• Put on display necessary items in the office.
• Attend the customers and meet their requirements.
• Attend meetings and promote the sales target.

ABC Group, New York, 19XX – 20XX
Customer Service Sales executive

• Created a good rapport with the customers.
• Analyzed the marketing structure and explored the best possible solutions.
• Emphasized the importance of services and works.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Extensive knowledge of Internet and computer.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Aspire to excel as a Customer Care executive utilizing best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Excellent communication skill in written and spoken English.
• Detail oriented, self-starting and target centric.
• Soft spoken, debonair and disciplined.
• Exceptional interpersonal skills.
• Efficient in sorting out quickly all kinds of service and products related complaints.
• Adapting quality with the changing need.
• Non stop working ability.
• Target centric and result oriented.

PROFESSIONAL EXPERIENCE

ABC Company, California, 20XX – Present
 Customer Care Executive

• Handle and process all the customer queries received through emails and phones. 
• Document all the calls and queries to ensure the informations are implemented properly.
• Ensure one time call resolution.
• Maintain accuracy of informations delivered and documented.
• Attend briefings, training sessions and meetings.   

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Complete computer literate.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Seek to join a reputed organization as a Customer Service Supervisor to serve with best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Soft spoken, debonair and disciplined.
• Pleasing personality.
• Strong interpersonal, communication, organization and follow-through skills.
• Capable of providing outstanding customer services.
• Efficient in creating a store culture, maintaining service standards at the front office.
• Adapting expertise with the changing environment.
• Diligent, target centric and result oriented.
• Computer literate.

PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service Supervisor

• Supervise the register operations.
• Supervise the selecting process and make new service associates.
• Create a positive customer service spirit.
• Set targets to achieve service standards at the front office and store.
• Resolve customer service related issues.
• Share all the informations with top officials that impact the work.
• Arrange weekly staff meeting to discuss work goals and plans.
• Explain and assign routine work tasks to the staffers.
• Utilize exceptional listening skills, answer questions and give as well as receive the feedbacks.

ABC Group, New York, 19XX – 20XX
Customer Service Supervisor

• Encouraged all the team members to share personal ideas and suggestions to bring an improvement in the works.
• Created a rapport to foster a healthy working climate.
• Helped the employees develop skills to their fullest potential.
• Analyzed the skills of the workers to develop appropriate solutions.
• Collaborated with the Store Management Team to make conspicuous decisions.
• Emphasized the importance of services and works.
• Provided store leadership during a closing shift, answered customer questions, approved register transactions requiring Management Approval, and resolved customer service dissatisfaction.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Seek to join a reputed organization as a Customer Service Sales executive to serve with best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Pleasing personality.

• Extensive knowledge of computer software.

• Capable of providing outstanding customer services.

• Efficient to build a good relationship with customers.

• Capable of managing the front end operations effectively.
• Efficient in sorting out service and products related issues.
• Adapting expertise with the changing environment.
• Diligent, target centric and result oriented.

PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service Sales executive

• Create a positive customer service spirit.
• Set the targets to achieve best services for the customers.
• Resolve customer’s complaints.
• Accomplish the sales targets.
• Utilize exceptional listening skills, answer the questions, give and receive constructive feedbacks.
• Reply of all the queries of clients.
• Look after sales, marketing and customer services.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Aspire to join a reputed organization as a customer service representative to serve with best of my professional efficiencies.

PROFESSIONAL EFFICIENCIES

• Soft spoken, debonair and disciplined.
• Pleasing personality.
• Efficient to build a good relationship, utilize skills of workforce.
• Efficient in sorting out all kinds of service and products related complaints of customers instantaneously.
• Adapting expertise with the changing environment.
• Diligent, target centric and result oriented.

PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service Representative

• Ensure that the customers receive high standard services.
• Keep in touch with the clients and offer them the best services in order to expand the chain of business.
• Offer best solutions, refunds and discount coupons.
• Offer insurance policies and renew the existing ones.
• Apply self devised extraordinary strategies to converse and offer the unique customer services.

ABC Group, New York, 19XX – 20XX
Customer Service Representative

• Looked after the clients and met their requirements.
• Reported directly to the CEO about the status of business by establishing a regular contact with customers through phones and E mails.
• Attended regular meetings and reviewed the progress of work.
• Analyzed the sales targets and meeting predetermined deadline.
• Emphasized the quality of services and products.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Extensive knowledge of Internet and computer.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Seek to join a reputed organization as a Customer Service Manager to serve with best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Soft spoken, debonair and disciplined.
• Pleasing personality.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Retail management experience preferred.
• Ability to handle multi-million dollar sales volume.
• Strong interpersonal, communication, organization and follow-through skills.
• PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service Manager

• Handle the routine management, overseeing the functioning of the cash registers and supporting equipment.
• Perform the duties of supervising cash, staff, training, scheduling, inventory control, equipment maintenance, and loss prevention.
• Ensure the best customer services.
• Solve customer’s problems and manage the department exercising self discretionary power in order to achieve desired results.
• Accomplish the recruitment for hiring the most qualified candidates.
• Train, coach and manage all cashiers and conduct monthly customer service audits.
• Ensure compliance with payroll budgets.
• Expedite front lines, direct flow of customers, and ensure good customer services.
• Ensure that all transactions are processed accurately by auditing the Sales Exception Reports.
• Handle customer returns, exchanges, check authorizations, voids, and discretion discounts.
• Provide orderly maintenance of front-end equipment and supplies.
• Explore the solutions of different problems affecting the services, efficiency, and productivity.

ABC Group, New York, 19XX – 20XX
Customer Service Manager

• Maintained a fair and consistent set of standards.
• Set the priorities and manage time prudently.
• Maintained the records and documents pertaining to work.
• Established a communication amongst the staffers vividly and in a concise, form.
• Provided advises to the employees.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Seek to join a reputed organization as a customer service executive to serve with best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Soft spoken, debonair and disciplined.
• Pleasing personality.
• Efficient in sorting out instantaneously all kinds of service and products related complaints of the customers.
• Adapting expertise with the changing environment.
• Diligent, target-centric and result-oriented.

PROFESSIONAL EXPERIENCE

ABC Business Center, New York, 20XX – Present
Customer Service executive

• Look after the clients, their requirements, maximizing in this way sales opportunities and ensuring best quality-oriented customer services.
• Report directly to the CEO about the status of company by establishing a regular contact with the customers through phones and E mails.
• Attend regular meetings and review the progress of work and services.
• Analyze the sales targets and meet it under a predetermined deadline.
• Ensure the timely delivery of services by checking all the associated machineries.

ABC Group, New York, 19XX – 20XX
Customer Service Executive

• Analyze skills of the workers to explore appropriate solutions.
• Emphasize the importance of services and works.
• Answer the customer questions, approve transactions and resolve customer service dissatisfaction.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Extensive knowledge of Internet and computer.

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com

Aspire to serve as a Customer Service Cashier utilizing best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

• Excellent communication skills in written and spoken English.
• Data oriented, self-starting and target centric.
• Soft spoken, debonair and disciplined.
• Efficient in sorting out all the services and products related complaints quickly.
• Good communication skills and courteous.
• Adapting quality with the changing need.
• Non stop working ability.
• Target centric and result oriented.

PROFESSIONAL EXPERIENCE

ABC Business & Hospitality Center, New York, 20XX – Present
Customer Service Cashier

• Handle all the retail businesses and the hospitality services.
• Accomplish the merchandising and cashiering.
• Expert in cash handling and dealing the customers excellently.
• Deal with the payment collection and inquires.
• Provide members with receipts for payments presented at the counter.
• Issue the bills and keypunch the payments receipts.
• Handle the receiving and process the addresses.
• Answer the questions of customers and resolve them on time.
• Report all the essential informations to the head of department regarding payments on delinquent accounts.
• Prepare bank deposits and feed informations on computer.
• Secure all the payments in vault, including mail, counter and miscellaneous payments.

ABC Group, New York, 19XX – 20XX
Customer Service Cashier

• Dealt with the payment collection and inquires.
• Identified the crucial issues, formed hypotheses and formulated new recommendations.
• Ensured the client received the assisted needy ones offering best solutions.
• Provide expert advice to the client and facilitate collaborations.
• Closely monitored the works and ensured better quality services maintaining good relationship with the customers.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Complete computer literate.

John Mathew
Black Town, Frankfurt.
Telephone: 56787654-0067
E mail: jm@hgt.com

Objective

Customer Care Manager.

Professional Expertise

• 6 years experience in the field of Customer Care Service.
• Good command over English, German and French languages.
• Extensive knowledge of computer and software.
• Served prominent Telecoms companies.
• Enhanced the target up to 115% of Telecoms sector.

Professional Experience

Hutch, Brampton, 5/ 2004 – Present.

• Customer Care Executive.
• Attend the calls of cell customers and provide them solutions.
• Redress the complaints of customers.
• Sell post-paid connections converting current prepaid connections.
• Keep records of calls and the status of their complaints.
• Start the blocked services on cell phones following insufficient documents furnished by customers.
• Prepared reports after scrutinizing the projects.

Sky Health Center, 6/ 2002 – 5/2004.

• Receptionist.
• Attended visitors making them sit comfortably.
• Assisted them by revealing the names of health experts after listening the problems of patients.
• Collected fees and issued the receipts to the patients.
• Attended regular phone calls and answered queries.
• Sent the Ambulances for the patients on field in emergency.
• Assisted in applying multifaceted methods for propagating the schemes.
• Fixed appointments with Doctors.
• Arranged the prescription of doctors.

General Education

• Graduation in Arts 20XX from Boson College, Houston.
• High School in 20XX from Bishop John School, Frankfurt.

Languages known

Good command over English, French and German languages. Good orator and analyzer.

Computer knowledge

• Extensive knowledge in computer software.
• Pleasing personality.