Sample Customer Service Manager Resume

Here is a Sample Customer Service Manager Resume for your review. Through this resume sample you can easily create a resume if you are applying for the post of Customer Service Manager in any company. In this sample we have used a fictitious name and address to give you an idea on how to create a Customer Service Manager Resume for yourself. We hope this Sample Customer Service Manager Resume will prove to be of a great help for you.

Mac Garth, New York.
Phone: 12-90905002


Seek to join a reputed organization as a Customer Service Manager to perform the best of my professional dexterity yielding the desired result.

Professional Efficiency

  • Efficient in sales and management.
  • Strong interpersonal, communication and organizational skills.
  • Efficient in setting the budget, make planning and ensuring proper execution.

Professional Experience

Globe Inc., 20XX – Present.
Customer Service Manager

  • Deal with regular organizational management, documents and cash registers.
  • Support the equipments, and perform all the cash related duties.
  • Look after entire staff, equipments, impart training, make schedules and inventory control.
  • Provide upgraded customer services meeting each requirement to be met on the part of customer.
  • Explore the solutions of current problems and offer to the customers.
  • Solve the problems through phones, Internet and mails.
  • Redress the complaints and sort them out as soon as possible.
  • Take predetermined decisions to cope with the existing challenges.
  • Help in recruitment,  training, coaching and financial matters.
  • Prepare weekly customer service related audit reports.
  • Ensure compliance of organizational policies for the payroll budgets.
  • Maintain a proper communication with each sections including accounts and sales promotion department.
  • Expedite front line services by providing outstanding customer services.
  • Any other tasks as assigned from time to time.
  • Provide outstanding customer service, develop and train the work force.
  • Manage front end operations effectively, process the informations and maintain the standard of service.

XL Corporation, New York, 19XX – 20XX
Customer Service Manager 

  • Ensured that all the transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports.
  • Authorized and ensured validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  • Ensured compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  • Provided orderly maintenance of front-end equipment and supplies.
  • Helped solve the problems that affected the service, efficiency, and productivity of the front end.

General Education

  • BBA from University of California in 19CD.
  • Graduation degree in Commerce from Horizon College, Illinois in 19CD.
  • One year certificate course in Warehousing from Illinois College, 19FG. 

Software Skill
Extensive Knowledge of computer software.

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