Sample Customer Service Manager Resume

Here is a Sample customer service manager resume is being presented for your review. Through this resume sample you can easily create a resume on your own, if you are applying for the post of customer service manager in a company. In this sample we have used fictitious name and address to give you an idea to create a sample customer service manager resume independently. We hope this example customer service manager resume will prove to be of a great help for you.

Bob John Street
Houston, Texas 77034
(315) 525-5145


Seek to join a reputed organization as a Customer Service Manager to serve with best of my professional dexterity.


  • Soft spoken, debonair and disciplined.
  • Pleasing personality.
  • Ability to work a full-time schedule including nights, weekends, and holidays.
  • Retail management experience preferred.
  • Ability to handle multi-million dollar sales volume.
  • Strong interpersonal, communication, organization and follow-through skills.

ABC Business Center, New York, 20XX – Present
Customer Service Manager

  • Handle the routine management, overseeing the functioning of the cash registers and supporting equipment.
  • Perform the duties of supervising cash, staff, training, scheduling, inventory control, equipment maintenance, and loss prevention.
  • Ensure the best customer services.
  • Solve customer’s problems and manage the department exercising self discretionary power in order to achieve desired results.
  • Accomplish the recruitment for hiring the most qualified candidates.
  • Train, coach and manage all cashiers and conduct monthly customer service audits.
  • Ensure compliance with payroll budgets.
  • Expedite front lines, direct flow of customers, and ensure good customer services.
  • Ensure that all transactions are processed accurately by auditing the Sales Exception Reports.
  • Handle customer returns, exchanges, check authorizations, voids, and discretion discounts.
  • Provide orderly maintenance of front-end equipment and supplies.
  • Explore the solutions of different problems affecting the services, efficiency, and productivity.

ABC Group, New York, 19XX – 20XX
Customer Service Manager

  • Maintained a fair and consistent set of standards.
  • Set the priorities and manage time prudently.
  • Maintained the records and documents pertaining to work.
  • Established a communication amongst the staffers vividly and in a concise, form.
  • Provided advises to the employees.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

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