Sample Retail Customer Service Manager Resume

Here is a Sample Retail Customer Service Manager resume for your review. Through this sample you can easily create a resume if you are applying for the post of Retail Customer Service Manager in any organization. In this sample we have used a fictitious name and address to give you an idea on how to create a Retail Customer Service Manager resume for yourself. We hope this Sample Retail Customer Service Manager Resume will prove to be of a great help for you.

Mac Garth, New York.
Phone: 12-90905002


Aspire to join a reputed organization as a Retail Customer Service Manager to serve it with best of my professional efficiency.

Professional Efficiency

  • Polite, soft spoken and patient enough to tame even a violent and challenging situation.
  • Ability to trouble shoot, analyze, forecast, take the decisions and execute.
  • Strong oral and written communication skills.
  • Self confident and efficient to accomplish the target.
  • Ability to tame all kinds of challenging situations with a great success.
  • Self motivated and result oriented.

Professional Experience

American Inc, New York, 20XX – Present.
Retail Customer Service Manager

  • Provide all kinds of help to the customers with a charming smile.
  • Reply of each inquiry, solve the problems and deal with their complaints.
  • Sell the products and services charging nominal fees from the customers.
  • Impart the training on efficient hired youths to handle the customers with a great affection using soft language.
  • Fix the targets on the customer care executives so that they work faster handling maximum number of customers efficiently.
  • Coordinate activities of customer care executives and evaluate their performance.
  • Hire, promote, transfer and dismiss the employees.
  • Assign the responsibilities and check the schedules, works and vacations.
  • Impart the training and assign different jobs.
  • Recommend changes, prepare reports, redress the grievances and sort them out faster.
  • Set up and dismantle the policies according to current requiremnts.
  • Provide customer care services, prepare layouts and deal with advertising.

XL Corporation, Washington, 19XX – 20XX
Retail Service Manager

  • Made plans and supervised current sales and related business.
  • Supervised seasonal sales, receipts and inventory works.
  • Developed assortment plans, projections and inventory records.
  • Analyzed the existing status and applied specific strategies in accordance with that.
  • Created variety of productive plans on finance, sales and marginal profits.
  • Made monthly plan reviews and inventory forecast.
  • Executed the promotional and liquidation plans.
  • Sorted out the conflicts and negotiated the productive deals.


  • MBA from Management Institute of America, Washington in 20XV.
  • Graduate Degree in Economics from Oxford Collage in 20CD.
  • Foundation course in Visual Merchandising from Illinois college in 19XS.

Additional Skill

  • Extensive knowledge in computer software and Internet.

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